Data Privacy Policy

Introduction

microhubnovaes AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our business.

As a company registered in Austria and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to all personal data processing activities carried out by microhubnovaes.

Data Controller Information

The data controller responsible for your personal information is:

microhubnovaes AG
Industriestraße 191
4085 Linz, Upper Austria
Registration Number: FN258963a
Email: privacy@microhubnovaes.pro

Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us, information we collect automatically when you use our website, and information we receive from third parties where you have given consent.

Information You Provide

When you contact us, request information, or use our services, we may collect:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Communication preferences and enquiry details
• Account information and authentication data
• Payment and billing information
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we automatically collect:

• IP address and geolocation data
• Browser type, version, and operating system
• Website usage data and navigation patterns
• Device information and screen resolution
• Referral sources and search terms
• Cookie and tracking technology data

How We Use Your Information

We process personal data for various purposes based on legitimate legal grounds. How we use your information depends on the services you use and your relationship with us. The primary purposes include providing our services, communicating with you, improving our offerings, and complying with legal obligations.

Service Provision

We use your personal data to:

• Provide and deliver our analytics services and solutions
• Process your enquiries and respond to your communications
• Manage your account and provide customer support
• Process payments and maintain billing records
• Deliver technical support and troubleshooting assistance

Business Operations

We may also use your information to:

• Improve our website, services, and user experience
• Conduct research and analysis for business development
• Protect against fraud, security threats, and technical issues
• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and other agreements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to control them, please refer to our cookie policy.

Legal Basis for Processing

Under GDPR, we process personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where we must process data to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist us in delivering our services
• With professional advisers such as lawyers, auditors, and consultants
• With regulatory authorities when required by law
• In connection with business transfers or restructuring
• With your explicit consent for specific purposes

International Data Transfers

As we operate within the European Economic Area, your personal data is primarily processed within the EEA. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods vary depending on the type of information and the purpose for processing. Generally, we retain customer data for the duration of our business relationship plus a reasonable period afterwards for legitimate business purposes.

When determining appropriate retention periods, we consider the nature and sensitivity of the data, the purposes for processing, applicable legal requirements, and our legitimate business interests.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request information about how we process your data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.